The Dry Crew handles water extraction, structural drying, mold remediation and sewage cleanup across and the surrounding metro. The person who answers the phone is part of the crew that arrives, not a national call center selling your job on to whoever has a truck free. Water damage is a time problem before it is a money problem, and a dispatcher three states away adds hours you do not have.
Four things, mostly. Extraction and drying after a burst supply line, an appliance failure or a roof leak. Mold remediation once growth has taken hold. Sewage and other Category 3 losses, where contaminated material is removed rather than cleaned. And storm and flood damage, which is a different insurance product from everything above it and has to be documented differently from the first hour.
The IICRC S500 standard sorts water into three categories, and the category drives the cost far more than the size of the room does. Clean water from a supply line dries at one rate. Water carrying contamination costs roughly double. Sewage or floodwater roughly triples it, because porous materials that have been in contact with it are removed and replaced rather than dried. Category also degrades with time, which is the mechanism by which a cheap job becomes an expensive one while nobody is doing anything.
Extraction starts before the assessment is finished, because standing water is doing damage while it is being measured. The water category goes in writing on day one, the scope is priced before work begins, and drying equipment goes in on the same visit rather than the next one.
Most restoration firms put pricing behind a quote form. We publish ranges instead, on the pages where they belong, with the source and the date attached. A range is not a quote and we say so, but it lets you check a number against something before you agree to it, which is the whole point of publishing it.
Drying is finished when a moisture meter says materials have returned to normal, not when a floor feels dry underfoot. Every job carries daily readings by room and by material, an equipment log, and photographs taken before anything was moved. That record is what your insurer will ask for, and it is yours whether or not you use us for the repair.
If there is water in the house now, call (800) 555-0142. Dispatch runs 24/7 and extraction usually begins the same day. If the water is already gone and you are wondering whether something is still wet behind a wall, that is worth a call too - it is a much cheaper question to ask now than after the drywall comes down.
Emergency Response
Call and a crew is dispatched - extraction the same day, drying equipment set the same visit, and the documentation your claim needs from the first hour.
